FAQ

Table of Contents

Who can participate?

TCL users aged 18 or over (or the legal age of majority in their country) worldwide living in: Indonesia, Vietnam, Philippines, India, Thailand, Australia, Netherlands, United Kingdom, Pakistan, South Africa.

How can I participate?

1. Choose a template on the campaign page. 2. Upload your story by writing at least 50 words with 2 clear photos or uploading a fun video of 5 seconds or more! 3. Provide your country, nickname, and email. 4. Submit & share your story!

Which stories are eligible?

The story needs to be related to TCL brand TVs or air conditioners and be your original work.

How many entries can I submit?

You can submit multiple entries, but please do not submit duplicates.

What criteria are used to select the winning entries?

All eligible entries are judged in two steps: Public voting (40% weight): voting happens on the campaign page. Expert review (60% weight): evaluated by TCL's panel based on emotional authenticity, creative expression, relevance to TCL products, and quality of artwork, sound, and text. The top 250 entrants based on the combined score win prizes. TCL's decision is final.

How do I know if I've won and when?

We do notify award winners by email but sometimes notifications get caught in spam filters or get a non-deliverable return if you change your provided email address. You can always check our site for the list of the winners. All winners will be announced on 3 November 2025. Respond to TCL's notification email within 14 days and provide the information requested by TCL to verify eligibility and issue the prize.

How can I contact TCL with questions?

If you have any questions, please email us at tclmoments@online.tcl.com.

Who can participate?

TCL users aged 18 or over (or the legal age of majority in their country) worldwide living in: Indonesia, Vietnam, Philippines, India, Thailand, Australia, Netherlands, United Kingdom, Pakistan, South Africa.

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